Privacy Policy

At Soleful Steps Podiatry, we value your privacy and are committed to protecting your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). This policy outlines how we collect, use, and disclose personal information.

Why We Collect Personal Information

We collect personal information to:

Provide podiatry services and products.
Communicate with patients, suppliers, and business contacts.
Manage appointments, payments, and accounts.
Inform patients about relevant updates and events.
Manage employees and contractors.

What Information We Collect

We collect:

Names, contact details, and relevant medical information.
Payment and billing details.
Information from referrals, family members, or other health practitioners.

How We Collect Information

We obtain information:

Directly from you during consultations or communication (phone, email, forms, website, or social media).
From family members or other health professionals involved in your care.
From publicly available sources where necessary.

Use of Cookies

Our website may use cookies to analyze traffic and improve user experience. These small text files help us understand browsing behavior but do not store sensitive information.

Anonymity and Pseudonyms

You may choose to remain anonymous or use a pseudonym. However, this may limit our ability to provide services, process claims, or offer appropriate care.

How We Use and Disclose Information

We use and disclose personal information:

To provide and manage podiatry services.
To communicate with relevant parties (e.g., family, other health providers, suppliers) with your consent.
For administrative, legal, and security purposes.
To send marketing materials if you have consented (with the option to opt-out at any time).

Who Can Access Your Information?

Our employees, contractors, and business partners assisting in practice operations.
Auditors, insurers, and legal professionals when required.
We do not disclose personal information to overseas recipients unless required and authorized by law.

Security of Your Information

We take reasonable measures to protect your information from misuse, loss, or unauthorized access:

Hard copy records are stored in secure premises.
Digital records are protected with encrypted and password-secured systems.
Credit card details are securely processed and not stored long-term.

Accessing and Correcting Your Information

You can request access to or correction of your personal information by contacting us. We may require identity verification and will handle all requests in accordance with privacy laws.

We may charge a fee where we provide access and may refuse to provide access if the Privacy Act allows us to do so.

Complaints

If you have a privacy-related concern, please contact us. If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes to This Policy

We may update this Privacy Policy at any time. Please review our website regularly for any changes.

6 Wilson Street, Mount Gambier SA 5290

08 7082 0407

admin@solefulstepspodiatry.com.au